How many monitoring centers does the company have? A large security company will have several networked monitoring centers to provide redundancy. If something happens that can disable a hub, there are backups. Also, more monitoring centers means more response personnel. See how many people monitor the accounts. If a business has 100,000 active accounts and 10 people responding to the signals, what happens when it receives 20 signals at the same time? You want a reliable company that has the ability to act very quickly on alarm signals so you don’t waste critical time during an emergency, especially a fire.
Almost any company that offers a low start-up cost on a standard security system has a contract. What is the initial term of the contract? Is it automatically renewed annually (or more) or monthly? A good security control company will have an initial term (usually 36 months) and will only be renewed in terms of 30 days (month to month). This means that a company feels that it is doing an exceptional job and does not need to lock a client into annual contracts. Some companies renew on an annual basis and only allow the customer to cancel service in a small window of 30 to 60 days before the end of the initial period. Isn’t it easier to negotiate when you’re not caught in the middle of a contract? If you are having financial difficulties and want to try lowering a rate, you can make it much easier if you have the advantage of being able to cancel at any time.
What are the moving policies? It may be best to sign with a national company that can accommodate you if you are moving out of the region within or after the contract. Smaller local businesses may not serve outside of a small region or state. If they can’t offer the service to the place where you move, they will probably charge you 100% of the rest of the contract.
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