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How to Measure Employee Engagement: Gallup’s 12 Questions (Q12)

Measurement of employee engagement

How happy and productive are you at work? Some people love where they work and their bosses. Unfortunately, that is not the case for most workers.

A major reason clients seek my help with executive coaching is a better work-life balance. A large number of the attorneys I train are struggling to have a legal life and career. My accounting coaching clients are now preparing for tax season and you can feel the stress starting to build up.

It’s hard to be fully engaged and perform at a high level unless the work environment supports your success. Are you fully engaged and supported at work?

Since 1997, the Gallup Organization has surveyed approximately 3 million employees in 300,000 work units within corporations. This survey consists of 12 questions called Q12 that measures employee engagement on a five-point scale indicating weak to strong agreement. Analysis of the survey results shows that those companies with high Q12 scores experience lower turnover, higher sales growth, better productivity, better customer loyalty, and other manifestations of superior performance.

12 Questions (Q12) from the Gallup Organization:

1. Do you know what is expected of you at work?

2. Do you have the materials and equipment you need to do your job well?

3. At work, do you have the opportunity to do what you do best every day?

4. In the last seven days, have you received recognition or praise for doing a good job?

5. Does your supervisor, or someone at work, seem to care about you as a person?

6. Is there someone at work who encourages your development?

7. At work, do your opinions seem to count?

8. Does your company’s mission/purpose make you feel like your job is important?

9. Are your associates (co-workers) committed to doing quality work?

10. Do you have a best friend at work?

11. In the last six months, has anyone at work told you about your progress?

12. In the past year, have you had opportunities at work to learn and grow?

Q12 articles are copyrighted by The Gallup Organization, 1992-2004.

How would you answer these questions? Are the people in your workplace fully engaged and aligned with the company’s strategy and vision?

Working with an experienced executive coach trained in emotional intelligence and incorporating leadership assessments like the BarOn EQi and CPI 260 can help leaders in your workplace develop emotional intelligence and social intelligence competency and engage more fully.

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