It’s a Windows feature that started to be available only in later versions, but has now become a generic term for all kinds of remote computing support. This function can be used to solve the problem of a remote computer user by another person on the same network or on the Internet.
The technician who will solve the problem can see your screen at the end and control your system with his mouse and keyboard. The usual online supports provided are spyware and virus removal, optimizing your system, any registry repairs, and most commonly device driver issues. Like everything in this world, this too has two sides.
Advantage
- Take a scenario where you are faced with a complicated problem on your computer that you cannot solve yourself and furthermore, you do not have access to any nearby repair shops. You can call, but you may not be able to follow what the technician tells you to do, on the other hand, if he or she can see for themselves, there will be no confusion at all. This is where remote assistance becomes the eyes of the technician and your problem is solved.
- It is very convenient to give access to technicians to help solve your problem.
- It saves you the hassle of unplugging your system as well as all attached devices and taking the computer to the repair shop.
- You save on repair costs, even if the support technician is charging you, it will be much less than if you took it to the workshop.
- You can also use remote assistance to ask your tech-savvy friends and family for help, which of course will cost you nothing.
Disadvantages
- The first and obvious downside is the security risk. There are numerous hackers waiting to seize the opportunity and create chaos.
- All kinds of problems cannot be repaired remotely. Physical damage and hardware issues only need to be addressed manually.