One of the most important staff departments in any hotel is human resource management. Proper human resource management can make the difference between a very well managed hotel and a poorly managed one. The HR manager can control almost the entire feeling and presence of the entire hotel. This makes the importance of human resource management for hotels very evident.
There are several different areas where human resource management is very important. One of these areas is for newly hired employees. The employees that are hired in a hotel can really alter the quality of the service and the whole atmosphere of the hotel. This means that it is very important to choose dedicated and optimistic workers for each position. The job of the human resources manager is to make sure that good people are chosen to work at the hotel. In many cases, many hotel workers only participate in hotel work because they can’t find anything else to do. Not many people dream of running or serving in a hotel environment. However, there are some people who want to work in that capacity, and it’s the job of the hiring manager to find those people.
Employee retention is another big issue in the hotel services business. Since many of the employees do not have a hotel job as their ultimate career goal, many of them only work in a hotel for a short period of time. Other employees may have to be fired due to poor work ethics or other issues. However, there are ways that a hotel human resources manager can curb some of the desire and likelihood of employees moving quickly to other jobs. The importance of human resource management for hotels is very great in this area. Managers can provide good training and incentive programs that will keep employees staying longer. Having a clear progression plan for advancing to higher levels of service will also make employees stick around much longer.
The issue of employee progression and promotion is also another big issue for the hotel industry. In this area, the importance of human resource management for hotels is demonstrated. Hotels that provide ways for employees to move up the ranks, or provide training for employees so they can gain the skills needed for an advanced position, are very important to employee retention rates. It is easy to implement services of this nature and the expense is negligible compared to the expense and time required to constantly find new employees to replace those who always leave shortly after being hired. One of the easiest things to implement is English lessons. Many hotel employees do not speak English very well, so it is a great incentive for them to continue working in a hotel if they are offered English classes.
The importance of human resource management for hotels is also important in the area of employee services. If employees know they can go to the HR manager any time they have a problem or issue, it’s easier for them to work with a clear conscience. Many human resource departments implement different games and activities to make the work environment more interesting and fun for the employees. There are many different services an HR manager can think of to help employee morale. Perhaps the hotel could implement a babysitting service, or have a park day every year. These little services go a long way toward making employees happy. Happy employees make happy companies and happy customers.
As you can see, the importance of human resource management for hotels is very great. There are thousands of ways an HR manager can make a hotel run more smoothly and efficiently. There are many different areas that can benefit from the experience and guidance of a human resources manager. Therefore, it is very important not to undermine the importance of the manager. Without the person in charge of human resources, a hotel is not the same or as pleasant for clients and employees.